Privacy policy

Hanys Outdoor operates this website and online store (the “Services”) to provide customers with official merchandise and a secure shopping experience. Our store is powered by Shopify, which enables us to sell products and process payments safely and efficiently.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or otherwise interact with our Services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

We collect personal information necessary to operate our store and fulfill orders. This may include:

  • Contact details such as your name, email address, billing and shipping information

  • Order and transaction details, including products purchased and payment confirmation

  • Account information, if you choose to create an account

  • Communications, such as messages sent to customer support

  • Device and usage information, including IP address and interaction with our website

We do not knowingly collect information from children, and our Services are intended for adults only.

How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Communicate about purchases, shipping, and support requests

  • Improve our store, products, and customer experience

  • Prevent fraud and ensure platform security

  • Send optional marketing communications (you may unsubscribe at any time)

Sharing of Information

Your personal information may be shared with trusted third parties only when necessary, including:

  • Shopify and payment providers to securely process transactions

  • Shipping and fulfillment partners to deliver your order

  • Analytics and service providers to improve site performance

We do not sell your personal information.

Returns & Replacements

We stand behind the quality of our merchandise.

  • If you receive the wrong item or your order arrives damaged or defective, we will arrange a replacement at no additional cost.

  • Please contact our support team with your order number and clear photos of the issue so we can resolve it quickly.

We do not accept returns for change of mind, sizing issues, or normal wear and tear.

Data Security & Retention

We take reasonable steps to protect your personal information. While no system can guarantee absolute security, we use industry-standard safeguards through Shopify and our partners.

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Object to or restrict certain processing activities

Requests can be made by contacting us through our official support channels.

Third-Party Links

Our website may contain links to third-party platforms (such as social media). We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact & Support

For questions about orders, privacy, or this policy, please contact us via our official store support form or email listed on the website.

Hanys Outdoor is the data controller for personal information collected through this store.